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Refund & Cancellation Policy

This Refund & Cancellation Policy explains how paid services, cancellations, and refund requests are handled by Goura Swarnabhoomi Educational Welfare Society.

Last Updated: July 29, 2026

1. Introduction

This Refund Policy applies to fees or charges paid to Goura Swarnabhoomi Educational Welfare Society for educational guidance, counselling, coaching, admission support, documentation assistance, seminars, workshops, or other services provided by us.

Registered under the West Bengal Societies Act, XXVI of 1961 with Government Registration No. S0060911 of 2025-2026.

2. General Refund Principle

Refund eligibility depends on the type of service, the stage of work completed, the reason for cancellation, and the specific terms communicated at the time of payment.

Before making any payment, students and parents are encouraged to understand the service details, fee structure, refund conditions, and applicable timelines clearly.

3. Counselling and Guidance Fees

Fees paid for counselling, career guidance, course selection, college guidance, or consultation may be non-refundable once the counselling session has been completed or guidance work has started.

If a counselling session is cancelled by GSEWS before it is conducted, the student or parent may be offered a rescheduled session or refund, depending on the situation.

4. Coaching Fees

Refunds for coaching classes, batches, workshops, or academic programs will depend on the specific coaching plan, batch policy, number of classes attended, study material provided, and administrative work already completed.

Fees for completed classes, issued study materials, registration processing, or services already delivered may not be refundable.

5. Admission Support or Application Assistance Fees

Fees paid for admission support, application assistance, documentation guidance, or related services may be non-refundable once the application process, document review, counselling, communication, or support work has started.

GSEWS does not guarantee admission. Therefore, rejection, non-selection, seat unavailability, merit issues, eligibility mismatch, document problems, missed deadlines, or institutional decisions do not automatically qualify for a refund of service fees already charged for guidance or support work.

6. Third-Party Fees

Fees paid directly to colleges, universities, institutions, examination bodies, application portals, hostel authorities, payment gateways, or any third-party service provider are governed by their own refund policies.

GSEWS is not responsible for refunds, delays, deductions, rejections, or disputes related to third-party payments made by students or parents.

7. Non-Refundable Charges

The following charges may be non-refundable unless otherwise specifically communicated in writing:

  • Completed counselling or consultation fees.
  • Administrative or registration processing fees.
  • Application assistance fees after work has started.
  • Study material, notes, books, digital resources, or learning materials already issued.
  • Fees paid to third-party institutions or portals.
  • Charges for completed workshops, seminars, classes, or sessions.

8. Refund Request Process

To request a refund, the student, parent, or guardian must contact GSEWS with payment details, receipt information, student name, contact number, service type, and reason for the refund request.

Refund requests should be submitted through email, written communication, or official contact channels. Verbal requests may need written confirmation for processing.

9. Review and Processing Time

All refund requests will be reviewed based on the service type, payment record, work completed, and applicable policy. If approved, refunds may take reasonable processing time depending on the payment method, bank, or service provider.

10. Cancellation by GSEWS

If GSEWS cancels a paid service before providing it, we may offer rescheduling, adjustment against another service, or refund depending on the situation and service type.

11. Force Majeure

GSEWS shall not be responsible for delays, cancellations, or service interruptions caused by events beyond our control, including natural disasters, government restrictions, internet failure, technical issues, strikes, public emergencies, institutional changes, or other unavoidable circumstances.

12. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

For refund-related questions or requests, please contact us: